How do I return an item?

To Return an item please contact:
JURA Hospitality Centre

115 Matheson Boulevard East Mississauga, Ontario, L4Z 1X8

Toll Free 1-855-544-8600


If you have any questions regarding any of our products, or require assistance and technical support, please contact our customer support team for fast, expert one-on-one service.

Hours of operation     

  • Monday - Friday 8:30am - 5:00pm   
  • Saturday 10:00am - 4:00pm

Return Policy:

All eligible return are subject to the following conditions:
(1) All Returns are issued in Store credit. Store credit from an online purchase can only be used online. Store credit from an in store purchase can only be used in store.
(2) There is a minimum 20% restocking fee for used products, all returns are subject to inspection.
(3) Returns must be made within 30 days of purchase, or from the day of delivery for online orders. Return Shipping for returns is the responsibility of the buyer.

(4)There are no returns issued on: Parts, cups & spoons IF they have been opened or Used.

Please contact customer service for more information on returning an item. Thank you.

The Customer is responsible for shipping cost to the JURA Hospitality Centre